FAQ

 

DO YOU SHIP ANYWHERE IN THE WORLD?

Yes, we do. We ship worldwide.

 

 

WHEN ARE YOU SHIPPING YOUR PRODUCTS ?


We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.




DO YOU PROVIDE TRACKING INFORMATION?

Yes, wait 3 days after your order and ask us via email:

contact@bloom-paris.com





I RECEIVED A DAMAGED ITEM. WHAT CAN I DO ABOUT IT?

We're sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@bloom-paris.com and we will send you a similar replacement item as soon as possible.




I STILL HAVEN'T RECEIVED MY ORDER. WHAT IS TAKING SO LONG?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about your package, please contact us by email at contact@bloom-paris.com.



DO YOU HAVE A REFUND POLICY?

We do our best to resolve any problems our customers may encounter with their order. If you still wish to receive a refund on your order, we can of course reimburse you, in the event that the recourse is made within 30 days of the date of the order and the product(s) concerned are not sold. For more information, please read more about our refund policy.



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